Frequently Asked Questions

Return to FAQs

Set Up E-mail with Microsoft Outlook 2013 using IMAP

The following steps will teach you how to sync your 1&1 E-Mail account with Outlook 2013, using IMAP protocol.

Before you begin, you will need to have Outlook 2013 already installed on your computer 

Step 1
On your computer, click the Start Menu and select Control Panel.
Step 2
If using Windows XP, double-click the Mail icon.Open the Control Panel
Open the Control Panel

If using Windows Vista, Windows 7 or above, type Mail into the search box at the top-right of the Control Panel window to quickly find the Mail icon. Then, double-click it. Click Mail
Click Mail
Step 3
Click the E-mail Accounts button. 
Click E-mail Accounts
Click E-mail Accounts
Step 4
Under the E-mail tab, click the New button to add your 1&1 e-mail account. Click New
Click New
Step 5
Select Manually configure server settings or additional server types and then click theNext button. Select Manually configure
Select Manually configure
Step 6
Select the POP or IMAP type of account and then click the Next button. Select Internet E-mail
Select Internet E-mail
Step 7
  • Enter Your Name. This is the name that will appear when others receive your e-mail.
  • Enter your 1&1 e-mail address.
  • Make sure that IMAP is selected from the Account Type drop-down box.
  • Enter imap.1and1.com as the Incoming mail server.
  • Enter smtp.1and1.com as the Outgoing mail server (SMTP)
  • Enter your full 1&1 e-mail address as the User Name
  • Enter the e-mail account's Password.
  • Check the box for Remember password if you do not want to enter your password every time you check or send mail from this account.
  • Click the More Settings button.
Enter the appropriate information and click More Settings
Enter the appropriate information and click More Settings
Step 8
Select the Outgoing Server tab from the top of the new window that opens.
Select Outgoing Server
Select Outgoing Server
Step 9
Check the box for My outgoing server (SMTP) requires authentication and ensure that Use same settings as my incoming mail server is selected.

Next, click the Advanced tab at the top of the window. Click Advanced
Click Advanced
Step 10
Enter port 993 as the Incoming server (IMAP) port and ensure that SSL is chosen from theUse the following type of encrypted connection drop-down box.

Enter port 587 as the Outgoing server (SMTP) port and choose TLS from the drop-down box next to Use the following type of encrypted connection.

Click the OK button to save your settings.
Enter the information and click OK
Enter the information and click OK
Step 11
Click the Next button. Click Next
Click Next
Step 12
If the test fails, go through the previous steps and double-check all of your settings in Outlook. If the test is successful, click the Close button. Click Close
Click Close
Step 13
Click the Finish button. Click Finish
Click Finish
Step 14
Click the Close button to close the Account Settings window. Click Close
Click Close
Step 15
Click the Close button to close the Mail Setup window. Click Close
Click Close

You may now launch Outlook 2013 from the Start menu and begin writing and checking your mail!

Our Contacts

368 Commercial Street
Bridgeville, PA
Phone: 412-203-1996
Fax: 412-221-7000